Welcome to our Returns & Refund Policy Page

At  Bape, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you feel the need to return an item. Our Returns & Refund Policy is designed to provide you with a smooth and hassle-free return experience, ensuring that our mutual engagement remains positive and satisfactory.

Eligibility Criteria for Returns

To be eligible for a return, please ensure that your item meets the following criteria:

  • The item must be in its original, unused condition, with all tags attached.
  • The item is returned within 30 days from the date of purchase.
  • Proof of purchase (receipt or purchase order confirmation) must be provided.

Please note that certain items are not eligible for return due to hygiene and health standards, including but not limited to undergarments, swimwear, and face masks, unless they are faulty or not as described.

Process for Initiating a Return or Refund

To initiate a return or request a refund, please follow the steps outlined below:

  1. Contact Our Customer Service Team: Reach out to our customer service team via email at support@officialsbapehoodies.store, providing your order number and the reason for the return.
  2. Receive Return Authorization: Once your return request is reviewed, we will send you a Return Authorization number and instructions on how to send back your item(s).
  3. Ship the Item: Package your item securely and send it to the address provided in the instructions, ensuring that the Return Authorization number is clearly indicated on the package.
  4. Await Confirmation and Refund: Upon receiving your return, we will inspect the item and process your refund or exchange as requested. Refunds will be issued to the original method of payment within 7-10 business days of receiving the returned item.

Specific Timeframes or Deadlines

  • Returns must be postmarked within 30 days from the date of purchase.
  • Refunds will be processed within 7-10 business days upon receipt of the returned item.

Additional Terms and Conditions

  • Shipping costs for returning an item are the responsibility of the customer unless the return is due to an error on our part or a defective product.
  • Items returned without a Return Authorization number, or that do not meet the eligibility criteria, will not be eligible for a refund or exchange.
  • Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued.

Final Note

At Bape, we are dedicated to providing you with high-quality products and exceptional customer service. We hope that our Returns & Refund Policy reflects our commitment to ensuring your satisfaction. Should you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing  Bape.